Views.com.my is a direct connection between people and businesses that fosters problem-solving, promotes sharing, and builds up relationships. Thousands of companies use this neutral space to support customers, exchange ideas, and get feedback about their products and services. Views.com.my is open, transparent, and free. We’re free to read, free to write, and free to start a new listing. Everyone is invited and encouraged to participate: customers, businesses, employees — anyone with an VIEWS or something to say.
In this profit-focused, tech-driven world, customer service seems nothing more than an afterthought for many businesses-large and small. Consumers, fed up with having their complaints dismissed or, even worse, ignored entirely, are demanding a platform where they can take action and make an impact. Such an outlet is the idea behind views.com.my: a platform created to serve the consumer. You become the local expert and the consumer voice of revenge or promotion making the world more polite and satisfying through the power you wield.
More than just a place to log complaints or praises about experiences with the large companies that have become part of everyone’s day-to-day lives, views.com.my also gives consumers voice that will resonate on a local level with small mom and pop shops that can sometimes pay little attention to customer service or allow rude behavior by their employees.
They soon realized that great customer service wasn’t going to happen if we simply posted FAQs on our Web site and responded to repetitive e- mail requests with a library of stock answers. Thankfully, their best customers taught us a few things along the way, and we came to see our community of customers as our biggest strength. They wanted a place dedicated to answering these kinds of questions but no one seemed to offer a free, Web-based customer service system that incorporated a real community like them.
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